The Live Chat admin panel returns a notification that I use ModSecurity service and have to white-list your site. How can I do it?
The “ModSecurity” is Apache module used by hosting/server that can block both POST and GET requests and responses between our online chat service ‘secure.wp-chat.com‘ or ‘wp-chat.com‘ and your website.
In order to solve this problem, you have to add our website to your host white-list.
There are 2 ways to do it:
1) contact support team of your hosting/server and ask them to add host: secure.wp-chat.com and wp-chat.com to the whitelist of IP addresses.
2) If you can change your Apache settings by yourself, you have to add this rule in the settings of your Apache host:
<VirtualHost example.com:80> ... <IfModule mod_security2.c> SecRule REMOTE_HOST "@eq secure.wp-chat.com" phase:1,log,allow,ctl:ruleEngine=Off,id:999945 </IfModule> <VirtualHost>
3) Open the file /etc/modsecurity/modsecurity.conf and add the following line in the end:
SecRule REMOTE_HOST "@eq secure.wp-chat.com" phase:1,log,allow,ctl:ruleEngine=Off,id:999945