How to add phone number for offline chatbox?

How can I add new fields like phone number and address to the chat interface where the user can add his additional information?

It is possible to do add additional fields using the feature ‘Custom additional fields (if Chat status
“Offline”)’ that is available in PRO plugin version.

To configure this setting:

1) Login into admin area via Open administration area in Chat plugin or via website entering your email and pass with which you have registered in Chat;


Live Chat admin panel

2) Click on Widget tab;

Online Chat widget

3) In “Style and effects” settings select chat status ‘offline’

Mob number in Live Chat

4) After that find the setting ‘Custom additional fields (if Chat status ‘offline). Give the name for a new field and hit ‘Add’. In our case it is ‘Phone number’ and Save changes.

5) Go to your website. New field will appear in chatbox. In our case newly created field ‘Phone number’ has been added in chatbox.